The pace of business and the competitive climate is constantly changing, and you often need custom applications to meet your unique needs and create differentiators against your competition. Atlas Application Development services can design and develop customized applications to meet your specific business needs.
Our professionals understand that no one methodology fits all needs, and similarly, not every solution requires all the features available with today’s advanced technologies. We work with you to develop solutions that best fit your needs and your budget; designing every application to integrate with your current environment, from both a technical and operational perspective. We employ traditional and agile methodologies, and our meticulous project management maintains a focus on ensuring the project consistently moves forward based on the solution’s priorities, goals, and vision.
Atlas consultants are certified in a wide range of programming languages, including XML, Visual Basic, Java, SQL Server, .net, and Oracle RDBMS. Our team has extensive experience in every aspect of the application development lifecycle, including business and functional requirements, architecture, design, development, testing, as well as developing and executing a knowledge transfer plan so your organization can support the application after it is implemented. We can develop an entire solution or partner with you to create one or more components in an overall solution platform. Our on-time delivery of your customized applications will provide you more timely and comprehensive information with which to make your critical business decisions.
Atlas Help Desk operations provide first-line support for your employees’ IT issues, both software- and hardware-related. The Help Desk’s role is to identify the caller’s problem and attempt to resolve it remotely, documenting the issue and resolution, and escalating to the second level technical support when necessary.
All of the Atlas Help Desk consultants have knowledge of traditional business productivity applications and administrative tools and are skilled in the leading problem management and escalation procedures. Depending on your company’s needs, Atlas Help Desk can provide 24/7 services for remote, traveling, and geographically dispersed workers.
Atlas Help Desk consultants are experienced in handling employees, who may be frustrated with a technical problem that’s affecting their productivity, in a professional and respectful manner. Their goal is to resolve the issue and get your employees back to work as quickly as possible.
The domain of Atlas Desk-side Support services includes the complete lifecycle management of your employee’s computer: from the initial build to deployment to retirement, including issues, moves, adds and changes (IMAC), troubleshooting, virus remediation, and more.
Typically affiliated with your organization’s Help Desk operations; Desk-side Support services is the next level of support when a technical issue cannot be solved remotely or over the phone by a help desk representative. Atlas Desk-side Support services assumes responsibility for the continued operation of your total technology environment.
On-the-floor technical personnel provide day-to-day problem management and support for the desktops, laptops, peripherals, and the leading operating systems, mail/messaging applications, and business productivity tools your employees rely on to do their jobs.
Our expert technicians are trained to recognize systemic problems and/or when an issue requires escalation to the next level of support, and provide the requisite documentation, tracking, and follow up. We also provide a strong knowledge management foundation, where problem and resolution information is documented and shared, with the ultimate goal of providing better, faster outcomes to your employees’ IT problems.
For some of your business needs, it may be more cost effective to implement an off-the-shelf package, than to develop a custom application – if it is a well-managed effort. Atlas Data has the expertise to help you compare and select the most appropriate package based on your requirements, as well as develop and execute an implementation plan. The Atlas Package Implementation services offer a proven methodology to provide a successful implementation that balances the competing needs of cost, speed, and functionality.
Our team of experienced consultants, project managers, analysts, and developers will work with you to perform a gap analysis, identifying business needs that are not included in the package. Since large packages are often based on best practices, it may be more beneficial to amend some of your detailed processes than to update the package. Atlas works with you to prioritize the gaps as well as determine the value of filling them, versus the cost of implementing the change. With a list of identified requirements in hand, we can execute the package customizations and/or work with your development team to coordinate and manage the changes. We can also provide overall program management, from customization, integration and migration to parallel testing and user training.
A typical package implementation may involve numerous internal teams, including multiple user groups, application teams, enterprise architecture, and operations. Atlas’ strong program and project management abilities coordinate these efforts across each group, with dependencies and potential risks identified early in the process. Throughout the entire process, the Atlas team is continuously communicating with your team and employees: gathering data, setting expectations early and often, and ensuring that the entire operation is executed according to our Package Implementation plan.